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Support AI Operations Manager

QAD Redzone
Pimpri, IND
Full-time
Manager · 3+ years experience
Hybrid
Discovered 3 weeks ago

Full Job Posting

Technical Skills:

  • Practical understanding of AI technologies, use cases, implementation approaches, and AI delivery models; hands-on AI development experience is not required.
  • Soft Skills:
  • Demonstrated ability to manage multiple cross-functional initiatives simultaneously and drive projects from concept through implementation and adoption.
  • Strong organizational and project management skills, with the ability to establish structure, manage competing priorities, and maintain accountability across stakeholders.
  • Strong analytical skills and the ability to evaluate business cases, define success measures, and track outcomes and ROI.
  • Excellent communication and stakeholder management skills, with the ability to effectively translate between business and technical teams.
  • Experience working with technology, product, engineering, data, or IT teams.
  • Ability to operate effectively in a fast-paced, evolving environment where priorities and technologies may change quickly.
  • Strong problem-solving skills and a proactive approach to identifying opportunities and removing obstacles.
  • Experience with Support, Customer Service, SaaS, or other technology-enabled operations is preferred.
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
  • Compensation packages based on experience and desired skill set
  • About QAD:
  • QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
  • QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
  • QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
  • This hybrid position requires candidates to be based in Pune, with 3-4 days of in-office collaboration per week.

Qualifications

  • Bachelor’s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered.
  • Overall 8-10+ years working within support with 2–3+ years of hands-on experience managing AI initiatives, AI projects, or AI-enabled business transformation programs.
  • Additional experience in project management, program management, operations, or business transformation.
  • Practical understanding of AI technologies, use cases, implementation approaches, and AI delivery models; hands-on AI development experience is not required.
  • Demonstrated ability to manage multiple cross-functional initiatives simultaneously and drive projects from concept through implementation and adoption.
  • Strong organizational and project management skills, with the ability to establish structure, manage competing priorities, and maintain accountability across stakeholders.
  • Strong analytical skills and the ability to evaluate business cases, define success measures, and track outcomes and ROI.
  • Excellent communication and stakeholder management skills, with the ability to effectively translate between business and technical teams.
  • Experience working with technology, product, engineering, data, or IT teams.
  • Ability to operate effectively in a fast-paced, evolving environment where priorities and technologies may change quickly.
  • Strong problem-solving skills and a proactive approach to identifying opportunities and removing obstacles.
  • Experience with Support, Customer Service, SaaS, or other technology-enabled operations is preferred.

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