Support Account Manager

About This Role

Support Account Manager – Dubai (12-Month Initial Fixed-Term Contract)

Location: Dubai, United Arab Emirates (Hybrid or Remote within UAE)

Company Overview

83zero has partnered with a leading global cybersecurity platform that delivers innovative solutions to protect businesses from evolving digital threats. Our client is dedicated to enhancing digital resilience and safeguarding critical infrastructure across industries worldwide, with a growing presence in the Middle East.

Role Overview

We are seeking a Support Account Manager on an initial 12-month fixed-term contract to support strategic enterprise customers across the UAE and broader GCC region. In this role, you will manage technical support engagements, ensuring customer satisfaction and successful platform adoption. Acting as a trusted advisor, you will combine technical expertise with strong business insight to help clients achieve their cybersecurity goals and align solutions with regional priorities.

Key Responsibilities

• Deliver high-touch, proactive support tailored to the customer’s environment and business needs
• Facilitate issue resolution and guide customers through technical challenges
• Align the cybersecurity platform’s solutions with customer security strategies and priorities
• Generate and present regular status updates, root cause analyses, and performance reports
• Lead regular service reviews (weekly, monthly, quarterly) to demonstrate product value
• Partner with account teams to identify opportunities for service enhancement or expansion
• Analyze usage data and key metrics to proactively mitigate risks and ensure service health
• Act as a key liaison for urgent support issues, ensuring swift and effective resolution
• Keep customers informed about product updates, new features, and best practices

Qualifications & Experience

• Fluent in English and Arabic (both written and spoken)
• 3+ years of experience in a customer-facing technical support, account management, or service delivery role
• Proven experience supporting enterprise-level clients or large multinational companies
• Desired: Strong understanding of cybersecurity technologies such as firewalls, cloud security, SASE, or endpoint protection
• Ability to translate business objectives into technical outcomes
• Strong stakeholder engagement skills with a focus on customer success and long-term relationships

Why Apply?

This is a unique opportunity to join a market-leading cybersecurity company and work with some of the most advanced technologies in the industry, while supporting enterprise clients across the UAE and the wider Middle East region.