Supply Manager

About The Role

Freelance Driver Sourcing (Core Focus)

• Source and recruit freelance / independent delivery drivers (no sponsorship required) in the numbers needed to meet daily and peak demand.
• Build and grow multiple sourcing channels: driver communities, social media, referral programs, recruitment agencies, and freelance-permit (Freelance / "العمل الحر") holders.
• Maintain a continuous pipeline and an active standby pool so operations never face a driver shortage.
• Handle fast onboarding: documents, Iqama/freelance-permit verification, platform IDs, and activation.

Supply & Demand Balancing

• Analyze high-demand areas and time slots and allocate driver supply accordingly.
• Design incentives and shift plans to attract drivers to undersupplied zones and peak windows.
• Plan ahead for demand spikes (weekends, occasions, promotions) to guarantee coverage.

Driver Performance & Kpis

• Monitor driver quality and performance against KPIs (acceptance rate, on-time delivery, completed orders, cancellations, ratings).
• Improve driver efficiency and retention; reduce churn of active drivers.
• Ensure drivers comply with policies and procedures and resolve operational issues promptly.

Driver Financials

• Manage drivers' financial matters: per-order earnings, incentives, bonuses, deductions, and dues — accurately and on time.
• Reconcile driver accounts and resolve payment discrepancies.

Reporting & Profitability

• Prepare regular reports and analyze supply, performance, and profitability per driver.
• Track cost-per-order and driver-level profit/loss; recommend optimizations.

Requirements

• Previous experience sourcing and managing delivery drivers (freelance / gig model strongly preferred), or in delivery/logistics workforce management.
• Good knowledge of delivery platforms , how freelance drivers operate, and their financial accounts.
• Strong negotiation skills with sourcing channels, agencies, and suppliers.
• Ability to analyze costs, profits, and driver-level financial transactions.
• Proficiency in Excel and report preparation.
• Strong communication skills and the ability to work under pressure.
• Based in Riyadh (or willing to relocate). Valid, transferable Iqama preferred.

What Success Looks Like (First 90 Days)

• A steady, growing pool of active freelance drivers with zero shortage at peak.
• Clear sourcing channels delivering a predictable weekly intake of new drivers.
• Accurate, on-time driver payouts and a clean driver-level profitability report.

Supply & Demand Balancing

• Analyze high-demand areas and time slots and allocate driver supply accordingly.
• Design incentives and shift plans to attract drivers to undersupplied zones and peak windows.
• Plan ahead for demand spikes (weekends, occasions, promotions) to guarantee coverage.

Driver Performance & Kpis

• Monitor driver quality and performance against KPIs (acceptance rate, on-time delivery, completed orders, cancellations, ratings).
• Improve driver efficiency and retention; reduce churn of active drivers.
• Ensure drivers comply with policies and procedures and resolve operational issues promptly.

Driver Financials

• Manage drivers' financial matters: per-order earnings, incentives, bonuses, deductions, and dues — accurately and on time.
• Reconcile driver accounts and resolve payment discrepancies.

Reporting & Profitability

• Prepare regular reports and analyze supply, performance, and profitability per driver.
• Track cost-per-order and driver-level profit/loss; recommend optimizations.

Requirements

• Previous experience sourcing and managing delivery drivers (freelance / gig model strongly preferred), or in delivery/logistics workforce management.
• Good knowledge of delivery platforms , how freelance drivers operate, and their financial accounts.
• Strong negotiation skills with sourcing channels, agencies, and suppliers.
• Ability to analyze costs, profits, and driver-level financial transactions.
• Proficiency in Excel and report preparation.
• Strong communication skills and the ability to work under pressure.
• Based in Riyadh (or willing to relocate). Valid, transferable Iqama preferred.

What Success Looks Like (First 90 Days)

• A steady, growing pool of active freelance drivers with zero shortage at peak.
• Clear sourcing channels delivering a predictable weekly intake of new drivers.
• Accurate, on-time driver payouts and a clean driver-level profitability report.