Supply Chain Operations Manager
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Key skills for this role
About the Role
About the Role SimiHaze Beauty is seeking a Supply Chain & Operations Manager to own end-to-end order-to-cash operations and inventory management across our international markets, with direct oversight of third-party logistics (3PL) warehouses in Italy and the USA.
Key Skills for This Role
Full Job Posting
About The Role
SimiHaze Beauty is seeking a Supply Chain & Operations Manager to own end-to-end order-to-cash operations and inventory management across our international markets, with direct oversight of third-party logistics (3PL) warehouses in Italy and the USA.
This role requires hands-on ERP expertise (Microsoft Dynamics 365), strong cross-border coordination skills including Italian accounting and import/customs practices, and the ability to apply data and AI-driven tools to optimize supply chain performance.
Key Responsibilities
- Manage order processing and sales invoice posting in Microsoft Dynamics 365, ensuring accuracy and timeliness across all regions.
- Apply correct Italian tax codes and VAT treatment (intra-EU vs. extra-EU) when posting Italian transactions, in coordination with Finance.
- Coordinate daily operations with third-party warehouses in Italy and the USA, including inbound/outbound shipments, stock transfers, and SLA compliance.
- Lead demand planning and forecasting to align inventory levels with sales projections and seasonal trends.
- Conduct regular stock analysis (aging, slow-moving, stockouts, excess inventory) and recommend corrective actions.
- Identify and implement AI-driven optimization tools for demand forecasting, inventory replenishment, and operational efficiency.
- Liaise with Italian and US-based 3PL partners, freight forwarders, and customs/compliance teams on import documentation, Incoterms, and duty/VAT treatment.
- Monitor order-to-delivery cycle times and resolve bottlenecks in the supply chain.
- Partner with Finance to reconcile inventory, sales invoices, and 3PL billing within Dynamics 365.
- Prepare periodic reports on stock levels, order fulfillment, and supply chain KPIs for management and stakeholders.
- Drive continuous improvement initiatives across procurement, warehousing, and logistics processes.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Operations, Business, or related field.
- 5–8 years of experience in supply chain/operations management, with direct exposure to Italian and or EU market and US markets.If direct Italian experience is not there, they must learn it fast.
- Hands-on experience with Microsoft Dynamics 365 (order management, sales invoicing, inventory modules).
- Proven experience managing third-party warehouses/3PL relationships internationally.
- Working knowledge of Italian accounting and posting practices, including Italian VAT/tax codes, intra-EU vs. extra-EU invoicing rules, and import/customs documentation (e.g., Incoterms, duty/VAT treatment on imports).
- Strong analytical skills in demand planning, stock/inventory analysis, and forecasting.
- Familiarity with AI/automation tools applied to supply chain or operations optimization.
- Excellent cross-cultural communication skills (Italian language proficiency is a plus).
- Strong stakeholder management skills across finance, sales, and logistics functions.
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