Supplier Support Advisor/CX Advisor - B2B

Role Scope & Focus

Operator Support & Issue Resolution

Product Optimization & Connectivity

Team Collaboration & Continuous Improvement

Professional Experience & Skills

• Education & Experience: Bachelor’s degree or equivalent experience. Prior customer support or partner-facing experience is a plus, but not required.
• Communication: Exceptional written and verbal communication skills in English (bilingual proficiency is a plus).
• Technical Savvy: Proficient with Google Workspace, online platforms, and CRM systems (experience with Salesforce is highly preferred).
• Problem-Solving: Ability to learn quickly, follow established processes, and work effectively as part of a team to solve routine challenges.
• Work Ethic: A self-motivated professional with meticulous attention to detail and a commitment to thorough follow-through.

Home Office & Technical Requirements

• Internet Connectivity: Reliable high-speed broadband connection with minimum speeds of 25 Mbps download and 10 Mbps upload.
• Work Environment: A quiet, dedicated home office setup with a direct Ethernet connection to the router or modem.
• Flexibility: Ability to work a flexible schedule to accommodate evolving operational needs and customer demands.

Skills You Should Bring to the Role

• Traveler-First Mindset (Essential): A passion for driving exceptional partner value and delivering effortless, high-quality support resolutions.
• Communication (Required): Strong interpersonal skills, with the ability to clearly articulate operational issues to colleagues and partners.
• Analytical Skills: Ability to review basic data and identify trends to help solve operational issues.
• Industry Expertise (Preferred): Prior experience in a similar partner support or operations role within the travel and hospitality sector.
• If you need reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request . Please include the job requisition number in your message.
• Our Cultural Pillars:
• Traveler first
• We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
• Execution is our edge
• We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
• We succeed together
• The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
• What We Offer
• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
• We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at [email protected].
• If you have any additional questions about careers at Tripadvisor you can email us at [email protected]. We have all the answers!