Supplier Retention Representative

Overview

What You’ll Do

What We’re Looking For

About AvidXchange

Who you are:

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
• What you’ll get:
• AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
• AvidXers enjoy:
• 18 days PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange
• Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member
• Discounts on Pet, Home, and Auto insurance
• Onsite gym fitness center, yoga studio, and basketball court
• Gym reimbursements for remote teammates up to $28/month
• Tuition Reimbursement up to the federal maximum of $5,250
• Hybrid Workplace Flexibility
• Free parking
• Fully granted from beginning of year, pro-rated if hired mid-year
• Must be full-time for at least 3 months
• Must be full-time for at least one year
• Equal Employment Opportunity
• AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
• Strong verbal and written communication skills with the ability to explain complex concepts clearly
• High attention to detail, organization, and accuracy
• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
• Self-motivated and disciplined, able to manage tasks independently
• Strong problem-solving abilities and creative thinking when resolving supplier issues
• Proven ability to build and maintain strong supplier relationships
• Analytical mindset with the ability to interpret data and trends
• Adaptability to evolving processes and tools
• Comfortable presenting solutions and ideas to suppliers or internal teams

Preferred Qualifications

• 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)

Responsibilities

• Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
• Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
• Engage in consultative sales practices to enhance retention and identify revenue opportunities
• Identify emerging trends and insights based on supplier interactions and communicate them to the business
• Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
• Partner with internal teams to support supplier-facing initiatives and identify process improvements
• Manage low-dollar spend accounts ranging from $0 to $500,000
• 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
• Strong verbal and written communication skills with the ability to explain complex concepts clearly
• High attention to detail, organization, and accuracy
• Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
• Self-motivated and disciplined, able to manage tasks independently
• Strong problem-solving abilities and creative thinking when resolving supplier issues
• Proven ability to build and maintain strong supplier relationships
• Analytical mindset with the ability to interpret data and trends
• Adaptability to evolving processes and tools
• Comfortable presenting solutions and ideas to suppliers or internal teams