Supplier Enablement Lead

To ensure smooth supplier integration, catalogue enablement, and data governance between Oracle and COUPA for ABM UK, acting as the operational bridge between Procurement, IT, and the Global COUPA team.

Key Responsibilities:

Supplier Management

Support onboarding/offboarding in Oracle and monitor data flow to COUPA.

Validate supplier data and reporting accuracy.

Raise ServiceNow tickets for interface or system errors.

Supplier Enablement & Catalogue Management

Identify suppliers suitable for hosted or punch-out catalogues based on spend and strategic relevance.

Facilitate catalogue setup and communication between suppliers and business.

Coordinate technical catalogue implementation with IT/U.S. team.

Maintain a supplier enablement tracker and progress report.

System Administration

Manage supplier and catalogue data in the COUPA test environment.

Oversee supplier group permissions and content group management.

Coordinate testing and approval for promotion to Production.

Content Group Governance

Maintain and update UK-specific content group structures (suppliers, catalogues, ship-to addresses).

Liaise with Operations to ensure site accuracy.

Act as UK custodian for content group governance aligned with global standards.

Stakeholder Collaboration

Act as the first point of contact for supplier/user issues in COUPA.

Liaise with U.S. COUPA support (Kevin, Sharon) and internal teams (Procurement, IT, Ops).

Support Procurement and Operations with reporting and supplier data analytics.

Process & Training

Document end-to-end SOPs for supplier enablement and catalogue management.

Support training for new users and suppliers.

Drive continuous improvement in supplier enablement processes.

3. Process Flow Overview

Stage 1: Supplier Identification

Run COUPA spend reports to identify potential catalogue suppliers.

Discuss and prioritise with Procurement and Operations.

Stage 2: Supplier Enablement

Contact suppliers to confirm hosted or punch-out capability.

Engage IT/U.S. COUPA team for punch-out setup if required.

Stage 3: Catalogue Development

Hosted Catalogue: Share template with supplier, validate data, and upload to COUPA test.

Punch-Out: Coordinate technical integration and testing with IT/U.S. team.

Stage 4: Testing & Approval

Test catalogue functionality (pricing, workflow, access).

Raise ServiceNow tickets for issues and validate fixes.

Request promotion to Production upon successful testing.

Stage 5: Content Group Management

Assign supplier/catalogue to appropriate content groups and ship-to addresses.

Update visibility per BU/site.

Maintain a governance log.

Stage 6: Ongoing Maintenance

Review catalogue performance quarterly.

Deactivate inactive suppliers (e.g., no spend for 6 months).

Maintain relationships with suppliers and stakeholders.

Support reporting, training, and process improvement.

Experience in procurement, supplier enablement, procurement operations, or systems administration

Experience supporting supplier onboarding and offboarding processes

Experience managing or supporting hosted and punch-out catalogues

Working knowledge of COUPA or a similar procurement platform

Working knowledge of Oracle or a similar ERP system

Experience using ServiceNow or a similar ticketing system

Experience validating supplier data, reporting, and data accuracy

Experience working across Procurement, IT, Operations, and external suppliers

Experience coordinating testing, issue resolution, and promotion to production

Strong organisational skills with the ability to manage trackers, governance logs, and multiple priorities

Strong attention to detail and accuracy

Clear written and verbal communication skills

Ability to document processes and support user or supplier training

Previous experience in supplier enablement or catalogue management within a large organisation

Experience working within a global systems or procurement framework

Experience with supplier data analytics, spend reporting, or procurement reporting

Experience maintaining content groups, permissions, or catalogue visibility controls

Experience supporting process improvement or continuous improvement activity

Relevant qualification in procurement, business administration, or systems administration

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