Supervisor - Unified Security Control Center

Overview

• Responsibilities: Core Responsibilities

• Lead the UCC for all the relevant shifts.
• Takes decision inside UCC in case of AD Ports emergency and act as the first responder (communicator) to incidents at designated locations.
• Ensure that the safety procedures, policies and rules are followed by all staff under his/her responsibility.
• Report delays and problems promptly and take appropriate actions to correct performance and maintain established schedules.
• Enter daily UCC activities into various data bases, logs and UCC operations management information systems.
• Acts as a designee for the Head of UCC when required.
• Manage schedules and workflow of the UCC
• Must be able to work non-scheduled emergency call outs outside of assigned working hours
• Holds UCC employee accountable through daily coaching and formal evaluations
• Performs manual intervention and adjustment of UCC operations as required
• Ensure daily work is conducted in accordance to the applicable regulations, rules, standards and operational procedures
• Daily management of UCC activities and needs
• Coordination of planned and unplanned activates
• Responsible for providing clear and effective information to the UCC Operators
• Responsible for issuing UCC logs and reports
• Responsible for understanding and utilizing UCC operation policies, restrictions and plans
• Willing to work flexibly and efficiently in support of the UCC which may include working shift rotation, nights, weekends and holidays
• Staying current on all new technologies introduced into the UCC industries as related.
• Preparing written reports, document defects and repairs on inspection forms, work orders or computer programs.
• Maintaining records and preparing clear and concise reports.
• Implement all processes and procedures in line with Security Plan, Security Management System, Security standards and compliance with all legal requirements.
• Daily liaison with Port Tenants/Economic Investors and Security Authorities
• Ensuring all UCC operators conduct themselves in accordance with agreed Job Descriptions, Security Work Instructions, Security Post Orders and all instructions issued.
• Monitoring of the manpower requirement for contracted staff commensurate with Security Operational requirements.
• Ensuring all reports are filed using the correct reporting format in accordance with security work instructions and the security management system.
• Ensuring the confidentiality of all information obtained, stored within the control room, at all times and by whatever means.
• Ensuring the compliance with all International, Federal and Abu Dhabi security requirements, standards and initiatives to which AD Ports subscribes to.
• To assist with other duties when and where required.
• Complete additional assigned tasks in timely manners.
• Qualifications: Educational and Technical Qualifications:

High School

Language Skills