Supervisor, Training and Development

Plan, create, develop and facilitate training manuals, learning modules, and course materials for new employees and existing employees

Ensure essential resources have appropriate documentation and effective utilization by employees; including RxVector, Lighthouse, NaviClaim, Compass, phone technology and others as determined

Periodic reporting of quality metrics and quality monitoring of trainees for up to one year after training and driver of new operations employee success rate

Assist in establishing mentoring and conducting peer-to-peer quality review and auditing

Deliver training to employees using a variety of instructional techniques

Review, survey and evaluate trainees and overall team on knowledge retention, gaps and enhancements; incorporate and implement feedback into training program and Trainer’s personal growth

Manage the paperwork and verification of training requirements and completion

Flexibility to accommodate needs of a department with multiple locations. Position may include travel to other Lumicera/Navitus locations

Ensure training programs meet compliance with accreditation requirements, pharmacy policies and procedures, and Federal and State regulations

Ensure resources available to staff are current and clear through regular maintenance

Other duties as assigned

Associates or bachelor’s degree required

Demonstrated experience in hands-on training, course development and delivery, adult learning, and evaluation methodologies

2-years’ experience within Lumicera operations, previous job experience as a successful customer care specialist or other experience in a quality-oriented position preferred

Intermediate to expert knowledge of MS Office Suite and Virtual meeting platforms preferred

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5% - No vesting requirement

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Professional Membership assistance

Referral Bonus Program – up to $750!

#LI-Remote

USD $63,827.00 - USD $76,900.00 /Yr.