Supervisor
Key Skills for This Role
Full Job Posting
Qualifications
- · At least 2 years of experience supervising employees.
- · Experience with commercial cleaning industry is a big plus.
- · Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
- · MS Office (Outlook, Word, Excel) proficiency required.
- · Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
- · Proven ability to handle confidential information with discretion.
- · Detail-oriented with a high level of accuracy.
- · Strong organizational, multi-tasking, and prioritization skills.
- · Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
- · Resourceful team player with a positive outlook and approachable demeanor.
- · High School Diploma or GED (Required)
- ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice http://www.abm.com/californiaprivacy
Responsibilities
- -Establish and maintain strong client relationships with a positive customer service orientation.
- -Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
- -Provide leadership and support while being available for emergency and off-hour support.
- -Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
- -Plan and assign work schedules to ensure service delivery expectations are achieved.
- -Ensure timely responses to client-reported emergency cleaning situations.
- -Train staff on building and property security protocols at each assigned client location.
- -Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
- -Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
- -Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
- -Train and manage Site janitorial and Porter staff.
- -Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
- -Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
- -Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
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