Supervisor / Team Lead

Role overview

Leadership and operations

• Support operational planning, resource allocation, workload management, rotas, holidays, and staffing coordination.
• Conduct probation reviews, performance reviews, and return-to-work meetings.
• Support recruitment, interviewing, onboarding, induction, and staff training and competency assessments.
• Work with other leaders and managers to meet productivity and quality targets; deputize for laboratory managers when appropriate.

Quality and customer responsibilities

• Investigate non-conformances, complaints, incidents, laboratory errors, deviations, out-of-specification results, and process failures; identify root causes and corrective and preventive actions.
• Ensure non-conforming work is contained, documented, escalated, and followed up; complete investigation records and actions accurately and on time.
• Participate in audits and support compliance with quality, customer, UKAS, regulatory, and health and safety requirements.
• Monitor quality indicators and trends, produce KPI and operational reports, and identify improvement opportunities.
• Liaise with customers on quality incidents and service issues, coordinating with Customer Services, Quality, and Laboratory Management.

Qualifications and experience

• Science qualification, relevant laboratory experience, or equivalent combination of education and experience.
• Understanding of laboratory operations, quality systems, investigation techniques, root cause analysis, and health and safety requirements.
• Laboratory experience coordinating workloads and training and/or coaching colleagues.
• Good computer skills and confident use of MS Office.
• Positive attitude, excellent written and spoken communication, organizational and problem-solving skills, and commitment to continuous improvement.

Desirable experience and knowledge

• Knowledge of ISO 17025, UKAS requirements, and food microbiology testing is desirable.
• Previous team/line leader or supervisor experience and investigation experience are desirable.
• Use of ELIMS-FGS is desirable.

Hours and shifts

• Full-time, 40 hours per week.
• Four-week rotational pattern: 08:30–17:00 and 11:00–19:30, including one weekend in every four on an 08:30–17:00 shift.

Recruitment information

• The employer states that it cannot offer sponsorship for this role.