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Supervisor Quality Control
American Girl
San Bernardino, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
Full Job Posting
Required Qualifications
- 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership role.
- Experience leading teams and managing employee performance in a fast-paced operational environment.
- Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
- Strong analytical and problem-solving skills with the ability to investigate issues and make data-driven decisions.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively across multiple functions and locations.
- Ability to read, interpret, and apply procedures, reports, safety requirements, and operational documentation.
- Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods in a warehouse environment.
- Bachelor's degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field.
- Experience in warehouse, distribution, logistics, or consumer products environments.
- Experience with Warehouse Management Systems (WMS).
- Knowledge of Quality Management Systems (QMS)
- Familiarity with consumer product safety, regulatory compliance, and quality standards.
- Experience conducting root cause analysis using methodologies such as 5 Whys, Fishbone, or similar tools.
- Bilingual in English and Spanish.
- Strong attention to detail.
- Effective leadership and coaching skills.
- Excellent organizational and prioritization abilities.
- Customer-focused mindset.
- Ability to manage multiple priorities in a dynamic environment.
- Strong collaboration and relationship-building skills.
- Proactive approach to identifying risks and driving solutions.
Preferred Qualifications
- Bachelor's degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field.
- Experience in warehouse, distribution, logistics, or consumer products environments.
- Experience with Warehouse Management Systems (WMS).
- Knowledge of Quality Management Systems (QMS)
- Familiarity with consumer product safety, regulatory compliance, and quality standards.
- Experience conducting root cause analysis using methodologies such as 5 Whys, Fishbone, or similar tools.
- Bilingual in English and Spanish.
- Key Competencies
- Strong attention to detail.
- Effective leadership and coaching skills.
- Excellent organizational and prioritization abilities.
- Customer-focused mindset.
- Ability to manage multiple priorities in a dynamic environment.
- Strong collaboration and relationship-building skills.
- Proactive approach to identifying risks and driving solutions.
- Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
- Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
- Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
- Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
- Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
- The pay range for this position is $71,000 - 85,000 per year. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
- Videos to watch: The Culture at Mattel Corporate Philanthrop
- CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
- The Quality Distribution & Logistics team, within Mattel’s Quality, Trust & Impact organization, ensures product quality, safety, and compliance throughout distribution center operations across Mattel brands. The team is responsible for quality inspections, audits, product investigations, inventory quality controls, and corrective action management to ensure only compliant, customer-ready products enter or return to inventory. Through strong partnerships with operations, logistics, and customer teams, we help maintain Mattel’s commitment to delivering safe, trusted, and high-quality products to consumers around the world.
About American Girl
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