Supervisor - Pool Services

About Wynn Al Marjan Island

About the position

Team supervision and service

• Supervise Pool Services Attendants and operational colleagues across pool, beach, cabana, daybed, recreation, and guest service areas.
• Assign daily work locations, zones, colleague deployment, break coverage, and operational responsibilities.
• Conduct pre-shift briefings covering priorities, VIP arrivals, events, weather, occupancy, and operational updates.
• Monitor productivity, grooming, professionalism, service delivery, task completion, and departmental standards.
• Coach, train, mentor, and provide performance feedback; support onboarding, task training, Forbes service preparation, and colleague development.
• Maintain staffing coverage and zone presence; escalate operational concerns, staffing issues, guest complaints, maintenance delays, and service gaps.
• Lead by example through visible floor presence, hands-on support, professional conduct, and guest engagement.
• Foster an accountable, disciplined, positive, service-oriented team culture.
• Deliver guest service in line with Forbes Five-Star standards and Wynn luxury hospitality expectations.
• Monitor guest satisfaction and comfort, anticipate needs, support service recovery, and provide personalized service for VIPs, casino guests, cabana and daybed guests, and event guests.
• Partner with resort hosts and teams including Food & Beverage, Recreation, Resort Services, Housekeeping, and Security.
• Maintain guest-facing areas to luxury standards and oversee operations across pools, beaches, cabanas, daybeds, recreational facilities, and service zones.

Operations and readiness

• Ensure areas are prepared before opening and appropriately restored during closing procedures.
• Conduct opening, mid-shift, and closing inspections for cleanliness, setup, equipment readiness, presentation, and functionality.
• Check placement and readiness of furniture, umbrellas, towels, amenities, water stations, supplies, equipment, signage, and service stations.
• Monitor cleanliness, organization, presentation, and operational readiness throughout the day.
• Coordinate daily work with Engineering, Housekeeping, Security, Landscaping, Food & Beverage, Recreation, and other resort departments.
• Support special events, activations, seasonal programming, VIP setups, and high-volume periods.
• Monitor weather and adjust operations, including umbrella management, towel protection, securing furniture, or relocating service.
• Maintain operations during peak demand, unexpected changes, and service disruptions.
• Complete operational reports, checklists, inspections, incident reports, shift handovers, deployment sheets, and daily logs accurately and on time.
• Review attendance records, break schedules, zone assignments, deployment logs, and task completion records; support scheduling, manpower planning, training records, and performance observations.

Requirements

• The description provides no specific candidate qualifications or experience requirements.