Supervisor Plus (All Areas)

Audits completed in accommodation & other departments

Team training compliance across departments

Health, Safety & Compliance Audits

Guest NPS & Feedback

Improved ENPS

Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver

Right People, Right Place, Right Time in all key areas

Excellent leadership skills with the ability to coach and support team in delivering key objectives.

Strong attention to detail to be able to support with all audit/ observation-based activity.

Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly

Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.

Experience in working with multi skilled team to support other areas of the business based on guest demand.

Demonstratable experience of leading teams to success, this includes proficiency in:

Managing performance.

Coaching team.

Delivering team training.

Setting standards and role modelling this behaviour.

Excellent ability to communicate effectively at all levels.

Able to manage multiple priorities and can adapt quickly to changing requirements.

NPQL or Equivalent Qualification

Previous experience in a swimming pool environment

Strong knowledge of pool safety