Supervisor on Duty
Role Overview
The Supervisor on Duty provides front line supervision of the guest experience journey throughout the building during each scheduled shift, including employee oversight and customer interface.
The Supervisor on Duty maintains a strong service orientation in dealing with customers to provide accurate information and receive timely feedback.
This position is available to staff members to attend to immediate issues as they arise and communicates as appropriate with Baptist Health IcePlex management team members.
Full Job Posting
Qualifications
- Qualified candidates will have:
- Excellent customer service, communication and problem-solving skills.
- Strong detail orientation.
- Solid math and cash handling skills.
- Working knowledge of computers and software applications like the Microsoft suite. Experience with DaySmart or other ice arena specific software is a plus.
- Ability to handle a fast-paced environment with multiple demands at any given time.
- Ability to meet the physical demands of the job, including regular movement about the building, answering phones, creating reports, and other duties as described above.
- Position Type/Expected Hours of Work
- This is a part-time position. Must be able to work a flexible, irregular schedule as required, including early mornings, nights, weekends, and holidays to ensure proper oversight of events and activities scheduled in arena.
- Work Environment
- This position works in a professional ice hockey practice facility, where the noise level is generally high, crowd traffic is heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.
- At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
- We welcome all to apply and join our team.
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Preferred Qualifications
- Working knowledge of computers and software applications like the Microsoft suite. Experience with DaySmart or other ice arena specific software is a plus.
About The Florida Panthers
The Florida Panthers are a professional ice hockey team competing in the NHL, based in Sunrise, Florida. The franchise won the Stanley Cup in 2024.
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