Supervisor

Role overview

Responsibilities

• Manage labour costs through effective floor management and control food and paper costs using order guides.
• Ensure product launches and promotions are executed effectively.
• Resolve guest issues and work with the team to minimize issues.
• Participate in recruitment, train new Team Members, and coach or discipline staff as needed.
• Encourage Team Members to follow health and safety policies and programs.
• Lead by example and follow company policies and procedures.
• Plan, organize, direct, control, and evaluate daily operations.
• Support the General Manager and foster a positive work environment.

Requirements

• Secondary school graduation and at least one year of quick-service restaurant experience.
• The description also identifies 1–3 years of quick-service supervisory experience as a candidate qualification.
• Experience with a Point of Sale system and Microsoft Word, Excel, and Outlook.
• Clearview experience is an asset.
• Excellent written and verbal communication, leadership and interpersonal skills, and a customer-service mindset.

Schedule and physical demands

• Schedules may vary according to business needs and may include afternoon and weekend shifts.
• The role involves prolonged standing and walking, lifting and carrying up to 20 kg, helping receive large deliveries, and transitioning between cold and hot work environments.
• The work may require performing under pressure in a fast-paced environment and meeting tight deadlines.

Benefits

• The employer lists health and dental benefits, comprehensive training, incentive and recognition programs, advancement opportunities, and community involvement.