Supervisor - Kitchens
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Key skills for this role
About the Role
As a cloud kitchen supervisor, you are responsible for managing dispatch support leads and coordinating the timely and efficient dispatching of food orders from the operating br.
Key Skills for This Role
Responsibilities
- Manage the team of dispatch support leads and service providers
- Ensure operations shift checklist is completed as required (opening, mid and closing)
- Ensure all techs and internet connection are functioning all throughout the shifts
- Supervise and lead dispatch team, providing training and support as needed
- Manage the dispatching of orders from operating partners to riders effectively
- Resolve issues arising from orders or deliveries and coordinate with customer, riders and customer service center
- Ensure partners comply with existing food safety regulations and maintain high standards of hygiene
- Accomplish regular food safety checks and audits as per established inspection procedures
- Ensure accurate and timely communication between customers, riders and dispatchers
- Ensure all dispatch activities comply with company policies, industry regulations, and safety standards
- Report to kitchen managers all problems that occur during the shift
- Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail
Requirements
- Manage the team of dispatch support leads and service providers
- Ensure operations shift checklist is completed
- Ensure all techs and internet connection are functioning
- Supervise and lead dispatch team, providing training and support
- Manage dispatching of orders from operating partners to riders
- Resolve issues arising from orders or deliveries
- Ensure partners comply with food safety regulations
- Accomplish regular food safety checks and audits
- Ensure accurate and timely communication between customers, riders and dispatchers
- Ensure dispatch activities comply with company policies and safety standards
- Report problems to kitchen managers
- Maintain and manage kitchen performance metrics
Full Job Posting
Overview
- As a cloud kitchen supervisor, you are responsible for managing dispatch support leads and coordinating the timely and efficient dispatching of food orders.
- Dispatch leads work closely with kitchen staff, delivery riders, partners, suppliers, service providers, and customer service.
- Kitchen Supervisors are also responsible for ensuring kitchen KPIs are managed, tech and internet connectivity are functioning, food safety checks are carried out, administrative tasks are completed, and kitchen cleanliness is maintained.
What's on your plate
- Manage the team of dispatch support leads and service providers.
- Ensures that operations shift checklist is completed as required (opening, mid and closing).
- Ensures that all techs and internet connection are functioning all throughout the shifts.
- Supervise and lead dispatch team, providing training and support as needed.
- Manage the dispatching of orders from operating partners to riders effectively.
- Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center.
- Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
- Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
- Ensures accurate and timely communication between customers, riders and dispatchers.
- Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards.
- Reports to kitchen managers all problems that occur during the shift.
- Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
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