Supervisor - Incycle - Pasadena, CA

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor.

The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.

HOW YOU’LL MAKE A DIFFERENCE

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction

Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs

Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process

Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way

Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized

General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty

Use company literature/resources and available training to stay current on product features

Regular, dependable attendance and punctuality

Conduct opening and closing responsibilities when store when manager is absent

WHAT YOU NEED TO WIN

Passion for cycling and the Specialized brand

Bike shop experience preferred

A current or former retail employee with 1+ years of experience preferred

Excellent communication with the ability to effectively interact with riders and team members

Must be able to work as business dictates which includes weekends

Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching

Able to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE

Competitive health care (Medical PPO or HDHP)

Dental

Vision

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

Competitive vacation package

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits if applicable in state

Compensation: $22-$26 per hour

For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to on LinkedIn, Instagram, and most importantly, our # DogsofSpecialized.