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greenhouse

Supervisor, Hospitality

SpaceX
Redmond, USA
Manager · 6+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

RESPONSIBILITIES:

  • Set and enforce standards for hospitality operations and guest interactions
  • Support conceptualization and implementation of new services, offerings, and training programs
  • Oversee day-to-day operations through one or more food service outlets/catering locations
  • Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
  • Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
  • Enforce food safety practices and maintain clean, safe workstations
  • Coordinate and enhance team time management
  • Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
  • Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
  • Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks

BASIC QUALIFICATIONS:

  • High school diploma or equivalency certificate
  • 6+ years of food service industry experience
  • 2+ years of leadership experience
  • Ability to carry large, heavy items unassisted (up to 25lbs)
  • Must have the ability to stand for long periods – up to 8-12 hours a day
  • Able to perform frequent bending, stooping, and lifting of objects through entire shift
  • Must be able to work all shifts and available for extended hours, weekends and holiday(s) as needed
  • Must participate in internal leadership and development training
  • $90,000.00 - $130,000.00
  • Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
  • Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
  • SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
  • Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

PREFERRED SKILLS AND EXPERIENCE:

  • 5+ years of leadership experience within the food service industry
  • Experience opening new operations and/or creating operations procedures from the ground up
  • Experience managing a team in fine dining, upscale, casual, and quick service restaurants
  • Excellent interpersonal, oral, and written communication skills
  • Excellent time management skills
  • Excellent understanding of food safety and sanitation practices
  • Excellent knowledge of food service systems, ordering, and inventory
  • Advanced computer skills, including Microsoft Office
  • Advanced expertise in allergen identification and dietary restrictions
  • Advanced understanding of beverage service, including beer, wine, and spirits
  • High level of professionalism
  • Experience in a corporate environment
  • Proficient knowledge of HR best practices
  • Experience leading groups in large team settings of 10 or more staff members
  • Adaptability, problem-solving skills, and extreme attention to detail
  • Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
  • Ability to work gracefully under pressure

ADDITIONAL REQUIREMENTS:

  • COMPENSATION AND BENEFITS: Pay Range: $90,000.00 - $130,000.00
  • ITAR REQUIREMENTS:

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