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Supervisor Front Desk

Hilton Grand Vacations
Peoria, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • Key Skills and experience:
  • High school diploma/GED
  • Prior related experience
  • Ability to read, analyze and interpret complex documents.
  • Ability to build and interpret business communications and reports.
  • Basic mathematical skills.
  • Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
  • Excellent interpersonal and service skills.
  • Ability to resolve conflict, think on their feet, influence, and mentor others.
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Associate's Degree/College
  • Voice Certified
  • 3+ Years of related experience
  • Prior management/supervisory experience

Responsibilities

  • Responsibilities Include:
  • Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
  • Responsible for training and direction of new department Team Members.
  • Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
  • Maintain a daily log of all guests’ opportunities with corrective action steps.
  • Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
  • Follow-up on credit opportunities during each shift.
  • Other duties as assigned by management.
  • Include:

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