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Supervisor Front Desk

Hilton Grand Vacations
Missouri, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Responsibilities:

  • Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. •Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. •Ensures the provision of special services to owners and guests. •Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition. •Maintains a positive cooperative work environment between staff and management. •Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. •Supervises payroll hours and reports. •Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. •Assists with owner and guest activities and recreation as the need arises by management. •Leads key control procedures. •May be required to do other duties and special projects as assigned by Senior leadership.
  • Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
  • Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
  • Ensures the provision of special services to owners and guests.
  • Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
  • Maintains a positive cooperative work environment between staff and management.
  • Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
  • Supervises payroll hours and reports.
  • Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
  • Assists with owner and guest activities and recreation as the need arises by management.
  • Leads key control procedures.
  • May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications:

  • Previous supervisory experience is preferred. •Demonstrate key leadership skills such as integrity, professionalism, and confidentiality. •Previous experience in a customer service role. •Excellent verbal and written communication skills •Proficiency in computer use and related software applications.
  • Come and experience the difference in working for a company that values each one of its employees! “Where You Belong” isn’t just a tagline – it’s a promise.
  • Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  • Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.
  • Previous experience in a customer service role.
  • Excellent verbal and written communication skills
  • Proficiency in computer use and related software applications.

Preferred Qualifications

  • Previous supervisory experience is preferred.

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