Supervisor, Field Operations
Full Job Posting
Location
- Columbus, OH (Remote)
- Level: M1
- Company Overview:
- At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.
- Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com .
Purpose
Supervise, mentor and handle direct reporting of installation and maintenance technicians who install, assist with testing and maintain computer and network equipment at Public Safety Answering Points (PSAPs) and data centers around the State of Ohio.
Responsibilities
- Supervise, mentor and handle direct reporting of installation and maintenance technicians. Frequently review deliverables, scheduling and look to mitigate any issues or concerns that may have an impact on internal teams or the client.
- As needed, provide such mentoring as “leading by example” where you are on-site for significant milestones which may include being personally involved in the installation, testing or quality check of projects.
- Report functionally to the Comtech NG911 Program Manager. (PM) Serve as the PM’s primary contact for installation and maintenance.
- Communicate often with the client, cross functional teams, and external providers. Maintain a reputation for responsiveness including emails, service requests, and other forms of communication.
- Show a customer focused attitude by building a rapport with local PSAP management, supervisors and staff through a combination of calls and on-site visits.
- First point of escalation for deployment, installation, break-fix and customer escalation activities during normal business hours.
- Frequent travel within the State of Ohio will be required.
- Any other appropriate duties as assigned by Field Services Manager.
Requirements
- 3-5 or more years of related experience, including supervisory experience.
- Computer systems / IP Network installation experience
Education
Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.
This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.
The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.
Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.
About Comtech Telecommunications Corp.
Public communications technology company providing satellite, public-safety, NG911, and cloud-native solutions to commercial and government customers worldwide.
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