Supervisor - Customer Service

What you bring

• Proven ability to build customer value through a customer-centric approach and sustainable relationships. Openness to change and courage in managing transformation and driving operational improvements. Experience in leading and developing high-performing teams, fostering a culture of growth and trust. Strong collaborative skills to engage diverse stakeholders and influence outcomes constructively. Commitment to delivering results, acting with ownership, and ensuring high-quality service delivery. How success is measured Consistent achievement of safety, reliability, and customer service KPIs. Effective training, coaching, and development of AirTrain Agents and Station Ambassadors. Timely and efficient management of service disruptions and emergency situations. Alstom, a great place to grow Opportunities for professional development and career advancement within a global leader in mobility. Inclusive, supportive teams that value diverse perspectives and continuous learning. Real-world impact—your work helps connect communities and shape the future of transportation Annual Salary: $82,000 - $90,000 Here, progress isn't always easy — the scale is massive, the tasks are complex — but the impact is real. Because when the system runs, the train moves, and the city connects — that feeling stays with you. And the legacy lasts. An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.