Supervisor, Customer Service

Required Qualifications:

• Bachelor degree preferred.
• 5+ years in customer service
• 3+ years Call center management
• Creative and strategic thinker
• Excellent verbal and written communication skills
• Excellent interpersonal communication abilities
• Ability to navigate multiple systems
• Solid analytical skills and ability to interpret multiple points of data
• Proficient in Excel, including pivot tables and graphs
• Ability to manage multiple people / projects simultaneously
• Innovative out of the box thinking
• What Do We Offer You as a Service Experts Employee?
• Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
• Competitive Pay with incentive opportunities.
• Paid Time Off and Company Holiday Pay.
• Medical, Dental, and Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance and disability insurance options.
• Supplemental benefit programs.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.
• The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
• Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]