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Supervisor, Customer Experience

Southern Company Gas
Riverdale, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago

Full Job Posting

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 22016

Job Category: Customer Service

Job Schedule: Full time

Company: AGL Services Company

Requirements

  • Strong leadership, coaching, and employee development skills.
  • Strong verbal and written communication skills.
  • Strong analytical, critical-thinking, and problem-solving abilities.
  • Ability to make sound decisions quickly in high-pressure or emergency situations.
  • Demonstrated ability to lead employees within a high-volume, fast-paced customer contact environment.
  • Ability to analyze performance data and use insights to improve business results.
  • Strong organizational, prioritization, and time-management skills.
  • Ability to manage multiple competing priorities while maintaining attention to safety, quality, and customer experience.
  • Ability to effectively handle sensitive, complex, and escalated customer situations.
  • Ability to build effective relationships with employees, leadership, and cross-functional business partners.
  • Knowledge of performance management, workforce management, service-level metrics, and key performance indicators.
  • Ability to lead organizational and operational change.
  • Demonstrated commitment to continuous improvement, innovation, and operational excellence.
  • Must be able to support a 24/7 emergency customer contact operation.
  • Must be available for on-call responsibilities, including after-hours support, as business needs require.
  • Must be able to respond effectively to employee callouts, inclement weather, disaster recovery events, gas outages, system outages, technical issues, and other unforeseen operational events.
  • Must be comfortable working in a fast-paced environment where customer safety, service reliability, regulatory compliance, and operational continuity are critical priorities.
  • Must be able to effectively lead employees in both on-site and remote/work-from-home environments.

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