Supervisor, Collections (Temporary)

EDUCATION AND EXPERIENCE

• Post secondary education in Business Administration, accounting, or related discipline
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
• Minimum 5 years experience in a fast paced, computerized office technology-driven environment with demonstrated leadership experience in a customer service environment
• Experience with effectively managing difficult customer conversations, maintaining composure and empathy, while upholding professional standards
• Collections experience required, with knowledge of the utility industry considered a valuable asset
• Strong computer skills; proficient in the use of office productivity and collaboration tools preferably Google Workspace. Proficiency in Microsoft Office Suite is also a plus
• English essential, both oral and written; Bilingual (English/French) considered an asset
• This is a management group opportunity and salary will be commensurate with qualifications.
• Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.
• Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.
• Ottawa, ON
• This is a management group opportunity. The annual salary range for this position identified below depends on experience, education, and professional designation. The successful candidate will be offered a salary within this range based on their qualifications.
• $74,517.10
• $111,775.67
• November 18, 2026
• Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.
• Applicants must be legally entitled to work in Canada.

Location:

• Ottawa, ON
• This is a management group opportunity. The annual salary range for this position identified below depends on experience, education, and professional designation. The successful candidate will be offered a salary within this range based on their qualifications.

Pay Range Minimum:

Pay Range Maximum:

Posting End Date (if applicable):

Preferred Qualifications

• Strong computer skills; proficient in the use of office productivity and collaboration tools preferably Google Workspace. Proficiency in Microsoft Office Suite is also a plus