Supermarket Supervisor cum Manager

Overview

Key Responsibilitiesstore Operations

• Manage and supervise the day-to-day operations of the supermarket.
• Ensure smooth functioning of all departments, including grocery, fresh food, cashiering, and stock management.
• Monitor store cleanliness, merchandising, and product displays according to company standards.
• Implement operational procedures and maintain compliance with health and safety regulations.

Team Management

• Supervise, train, and motivate store employees to achieve performance targets.
• Prepare staff schedules and allocate duties effectively.
• Conduct employee performance evaluations and provide coaching when necessary.
• Resolve staff issues and maintain a positive working environment.

Inventory & Stock Control

• Monitor inventory levels and coordinate timely stock replenishment.
• Conduct regular stock audits and inventory checks.
• Minimize stock loss, shrinkage, and wastage through effective control measures.
• Coordinate with suppliers and vendors for stock procurement and deliveries.

Sales & Customer Service

• Ensure high standards of customer service and customer satisfaction.
• Handle customer inquiries, complaints, and escalations professionally.
• Monitor sales performance and implement strategies to achieve sales targets.
• Promote special offers, seasonal products, and marketing campaigns.

Financial Management

• Monitor cash handling procedures and daily cash reconciliation.
• Assist in preparing sales reports, inventory reports, and operational summaries.
• Control operational expenses and optimize store profitability.

Compliance & Safety

• Ensure compliance with company policies, food safety standards, and local regulations.
• Maintain a safe working environment for employees and customers.
• Conduct routine inspections to identify and address potential risks.

Requirements

• Minimum **5 years of experience** in supermarket, hypermarket, or retail store operations, including supervisory or managerial responsibilities.
• Strong knowledge of inventory management, merchandising, and retail operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage teams and work under pressure in a fast-paced environment.
• Proficiency in POS systems, inventory software, and Microsoft Office applications.
• Strong problem-solving and decision-making abilities.
• Bachelor's degree or Diploma in Business Administration, Retail Management, or a related field is preferred.

Preferred Skills

• Leadership and team development.
• Sales planning and target achievement.
• Inventory control and loss prevention.
• Customer relationship management.
• Analytical and reporting skills.
• Time management and organizational skills.

Employment Type:** Full-Time

Experience

• Supermarket: 5 years (Required)