Superannuation Operations Specialist - Incident & Remediation

You enjoy investigating problems and working out what happened, why it happened and what needs to happen next.

You have a strong eye for detail and are comfortable working with data, evidence and financial information.

You like asking thoughtful questions and constructively challenging information when required.

You’re organised and able to manage several matters and deadlines at the same time.

You enjoy working with a range of stakeholders to resolve issues and improve outcomes.

You like working in a changing environment where you can contribute ideas and learn new areas of superannuation operations.

Has experience in superannuation, particularly understanding Trustee obligations, with exposure to incidents, errors, breaches, remediation or operational risk.

Understands how errors or process failures can affect members, financial outcomes and Trustee obligations.

Has experience investigating issues, gathering information, identifying root causes and tracking corrective actions.

Ideally has experience working in a superannuation Trustee office, or has worked closely with a Trustee, RSE licensee or service-provider oversight function.

Has strong analytical, organisational, written and verbal communication skills.

Can interpret information, identify inconsistencies and maintain clear and accurate records.

Is comfortable working with administrators, insurers, service providers and internal stakeholders.

Has RG146 or is willing to undertake the relevant training where required for the role.

Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil fuels and into renewable energy.

Believes in using the power of money to build a sustainable and equitable world.

Experience supporting incident, breach or remediation assessments.

Exposure to superannuation legislation, APRA or ASIC requirements.

Experience with risk registers, governance reporting, root cause analysis or control improvement.

A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality

A B Corp organisation that cares about how it behaves inside and out

AFR's Best Place to Work 2026 ! Proud winners of TWO awards: Best Medium Organisation, and our industry category of Banking, Superannuation and Financial Services (an award we also won in 2022 !)

Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here

The choice to work from home, from one of our co-working spaces , from anywhere within Australia or even from overseas (for a short period of time)

The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint)

Fun company-wide events

Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Self Care Leave and Gender Affirmation Guidelines and Leave

We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas

An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders

A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable

Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!