Success Plan Manager

Overview

• As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate s will:
• Successfully complete a structured 12-month learn-and-apply academy program
• Participate in classroom learning, simulations, and real-customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development, maintenance, and updates of customer success documentation
• Prepare materials for governance meetings, including quarterly reviews and steering sessions
• Support tracking of adoption milestones, consumption indicators, and value realization inputs
• Participate in proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
• Learn and apply SAP s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience
• Expectations and Tasks:
• Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
• Ensure disciplined planning, execution, and follow-up across all Success Plan activities
• Provide clear, concise, and value-based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership /
• Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership /
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes /
• Uphold SAP standards for service quality, governance, and customer engagement excellence/
• What you Bring:
• STEM degree or equivalent technology experience.
• 1 3 years as a Functional/Technical Consultant or in project management.
• Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value defining success metrics and driving consumption, retention, and time-to-value.
• SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.