Subrogation Team Lead

As a Subrogation Team lead at Reserv, you will be responsible for driving leading and developing our subrogation strategy to include validating, developing and enforcing (compliant) internal policies and procedures. Your expertise in leadership, along with your ability to drive operational efficiencies within the subrogation space and foster innovation, will be critical. The ideal candidate is excited about working through and designing a process that supports the quickest claim recovery with the best outcome.

Flexibility- you will need to be able to switch from Claims handling to coaching and feedback

Agility-you must have an agile mindset and the ability to pivot from one focus to focus in a moment's notice.

Serve as backup/leader when the Manager is out of office

SME for first-line questions, escalations, roundtable discussion

Align team with client and customer expectations of the claims process

Serve as a resource for escalated claims

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Identify topics and trends to discuss in team Huddles and Elevated Claims Experience

Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees

You will serve as the tactical point of coordination for all subrogation workflows, ensuring timely demands, negotiations, documentation, and recoveries

You will also play a strategic role in advancing our subrogation operations by identifying process opportunities, enforcing internal accountability, collaborating with claims and legal teams, and helping ensure consistent execution standards across programs

Collaborate with global claims departments and other stakeholders to align strategies and initiatives

Stay abreast of industry trends and emerging technologies relevant to claims recoveries and recommend their integration where appropriate

This role blends hands-on oversight with operational coordination to support Reserv’s long-term goals for recovery performance and client satisfaction.

Operationally strong and comfortable managing detailed workflows from start to finish.

Passionate about recovery outcomes and motivated to improve them.

A clear and confident communicator who works well with internal teams and external partners.

Proactive and accountable where you drive follow-through without being asked.

Tech-friendly and eager to use dashboards, claims systems, and data to guide decisions.

Adaptable and resilient in a fast-paced and evolving environment.

Positive and pragmatic. Subrogation is complex and you stay steady under pressure.

You will take ownership of subrogation coordination, tactical execution, and long-term strategic thinking, including:

Serving as the primary point of contact for all third-party subrogation vendors.

Monitoring vendor workflows, meeting deadlines for demands, negotiation activity, and how escalations are handled.

Tracking open subrogation files, recovery status, aging demands, and follow-up cycles.

Reviewing vendor documentation, correspondence, and recovery outcomes for accuracy and completeness.

Ensuring the team meet Reserv expectations for responsiveness, process consistency, and cycle time performance.

Working with claims teams to ensure complete and accurate referral information is provided to vendors.

Identifying performance gaps, service issues, or missed opportunities and driving remediation.

Maintaining subrogation reporting including recovery trends, cycle time visibility, and vendor performance metrics.

Supporting internal partners in claims, legal, and operations by providing clear updates, insights, and data on subrogation activity.

Recommending improvements and alignment opportunities across vendors to strengthen recovery performance.

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.