Studio Crew (Part-Time)

What You'll Do

Requirements

• Must have customer service experience
• Must have the ability to prioritize and adapt within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have a solutions-oriented attitude and strong communication skills
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a maximum of 30lbs
• Minimum 4 shifts per week

Responsibilities

• Serve as the first point of contact for our clients and members, ensuring they receive a warm welcome and receive excellent service
• Perform various services and tasks related to the studio schedule and point of sale systems, including: client check in, membership sales, retail sales, scheduling, and client account maintenance
• Perform opening, mid-day and closing duties while adhering to the guidelines and procedures established by Open
• Clean and prepare the practice space, including: cleaning of mats, weights, floors, and mirrors, and resetting the room with all necessary equipment
• Clean and maintain all common areas, including: front desk, retail, locker room, bathrooms, showers, sauna, and cold plunge
• Rectify member and client complaints at the time they occur and escalate through appropriate Open channels when necessary
• Promote studio amenities, products and events while maintaining a high level of professionalism and customer service
• Educate clients on the Open app
• Foster a sense of community within the studio through world class hospitality and genuine care