Student Worker: IT Help Desk Assistant
Role Overview
• Responsible for manning the help desk in the Shipman Library
• Provide basic assistance to staff/faculty/students/alumni/guests needing network account
resets
• Provide basic assistance to staff/faculty/students/alumni needing email account access
• Follow established practices and procedures for the purpose of providing general help for
common technology questions
• Answer and direct incoming help desk emails / phone calls to the appropriate department
resource
• Assist with asset inventory auditing
• Documentation of new processes and updating of existing process as technology evolves
• Data entry on various systems as needed
• Report generation and data verification as needed
• General help and assistance to ITS Staff as may be needed from time to time
Rate of Pay: This is a part time student employment position at the State of Michigan
wage requirement for hours worked.
Hours: Up to 5 hours per week.
Full Job Posting
Job Description:
• Responsible for manning the help desk in the Shipman Library
• Provide basic assistance to staff/faculty/students/alumni/guests needing network account
resets
• Provide basic assistance to staff/faculty/students/alumni needing email account access
• Follow established practices and procedures for the purpose of providing general help for
common technology questions
• Answer and direct incoming help desk emails / phone calls to the appropriate department
resource
• Assist with asset inventory auditing
• Documentation of new processes and updating of existing process as technology evolves
• Data entry on various systems as needed
• Report generation and data verification as needed
• General help and assistance to ITS Staff as may be needed from time to time
Rate of Pay: This is a part time student employment position at the State of Michigan
wage requirement for hours worked.
Required Job Skills:
- General Office Skills
- General Computer Skills and a comfort level working with technology
- Comfortable talking to students and staff in a professional manner
- Ability to work a set schedule
- Strict adherence to confidentiality and security policies:
About Adrian College
A private nonprofit liberal arts college in the United Methodist tradition serving undergraduate and graduate students.
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