Student Success Coach

Wiley University is currently seeking qualified applicants for the position of Student Success Coach.

A Student Success Coach advises students concerning their academic plans and progress, focuses on retention and persistence, and other academic activities and career goals, to assist the student in making decisions concerning personal educational goals leading to graduation.

This position reports to the Executive Director of Strategic Retention and Student Success.

This is a professional advising position supporting a meta-major learning community, an academic department, or division.

This position requires considerable contact with students through individual interviews, group meetings, and workshops.

This contact requires demonstrated human relations and communication skills, and is distinguished by this requirement from advising support positions that are primarily administrative in nature.

Student Success Coaches are expected to possess extensive knowledge about academic programs within their assigned advising group, policies, procedures, and student support services within the scope of their responsibilities.

They must be able to interpret student needs and provide individualized service, as well as interacting with students who may be confused or demanding.