Student Success Advisor

Role Overview

Student Counselling and Admissions

• Understand students' academic backgrounds, goals, destinations, courses, intakes, budgets, and funding requirements.
• Assess student profiles and guide them toward realistic study abroad options.
• Explain admission eligibility, language tests, work experience, backlogs, documentation, intakes, and timelines.
• Explain the study abroad journey from profiling and shortlisting through applications, offers, payments, visas, and enrolment.

Sales and Student Conversion

• Convert inbound and qualified student leads into active admissions customers.
• Explain GyanDhan's admissions support and consultant network and pitch applicable paid services.
• Handle objections about pricing, free consultancy, trust, university choices, and timelines.
• Follow up through calls, WhatsApp, email, and CRM systems and work toward conversion targets.

Consultant Coordination and Student Ownership

• Match students with suitable consultant partners based on destination, course, profile, service needs, and expertise.
• Introduce students to selected consultants and track progress through shortlisting, documentation, applications, and payment.
• Collect feedback, resolve issues, manage drop-off risks, and own the student relationship through university enrolment.

CRM and Pipeline Management

• Maintain accurate counselling notes, student preferences, eligibility, objections, follow-up dates, outcomes, and CRM records.
• Prioritise leads by intent and conversion probability and track counselling, enrolment, paid service, partner, application, and responsiveness metrics.

Must-Have Qualifications

• 1–3 years of experience in study abroad counselling, overseas education, education sales, admissions counselling, or student-facing sales.
• Basic understanding of international university admissions and eligibility requirements.
• Familiarity with major study destinations including the UK, USA, Australia, Canada, Germany, Ireland, or Europe.
• Strong communication, counselling, sales, persuasion, objection-handling, follow-up, ownership, and record-keeping skills.
• Comfort using CRM tools, Excel or Google Sheets, WhatsApp, email, and calling systems.

Preferred Qualifications

• Experience with a study abroad consultancy, EdTech company, admissions platform, or education marketplace.
• Experience counselling students for multiple countries or selling education-related services.
• Exposure to LeadSquared, Zoho, Salesforce, HubSpot, or similar CRM tools.