Student Services Generalist

About the Department

Position Duties

• Provide friendly, professional assistance to students in person, by phone, and email. Process admissions applications, registrations, student records, and related transactions. Assign Student IDs and provide new students with important next-step information. Track student interactions from inquiry through registration and communicate admission decisions. Enter, update, and maintain accurate information in student information systems and electronic files. Process transcripts from multiple portals to support articulation and academic advising. Troubleshoot database, software, and portal issues and coordinate with IT when needed. Protect confidential student information and maintain compliance with FERPA. Support graduation, commencement, special events, committees, and department projects. Develop and maintain process guides and training materials and help train staff and student workers. Cross-train with colleagues to provide consistent student service and department coverage. KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of Microsoft software products and Windows environment. Knowledge of email, internet, and network fundamentals and operations. Ability to learn new software programs. • Ability to maintain confidentiality and follow FERPA requirements. Ability to troubleshoot simulation and skills problems (after proper training is received). Ability to work with and assist people from a wide range of backgrounds. Excellent listening, oral, and written communication skills. Positive, professional, and energetic manner. Ability to remain flexible in a fast-paced environment.
• Provide friendly, professional assistance to students in person, by phone, and email.
• Process admissions applications, registrations, student records, and related transactions.
• Assign Student IDs and provide new students with important next-step information.
• Track student interactions from inquiry through registration and communicate admission decisions.
• Enter, update, and maintain accurate information in student information systems and electronic files.
• Process transcripts from multiple portals to support articulation and academic advising.
• Troubleshoot database, software, and portal issues and coordinate with IT when needed.
• Protect confidential student information and maintain compliance with FERPA.
• Support graduation, commencement, special events, committees, and department projects.
• Develop and maintain process guides and training materials and help train staff and student workers.
• Cross-train with colleagues to provide consistent student service and department coverage.
• Thorough knowledge of Microsoft software products and Windows environment.
• Knowledge of email, internet, and network fundamentals and operations.
• Ability to learn new software programs. • Ability to maintain confidentiality and follow FERPA requirements.
• Ability to troubleshoot simulation and skills problems (after proper training is received).
• Ability to work with and assist people from a wide range of backgrounds.
• Excellent listening, oral, and written communication skills.
• Positive, professional, and energetic manner.
• Ability to remain flexible in a fast-paced environment.

Minimum Qualifications

• Required : Associate degree or equivalent education and work experience. One (1) to three (3) years of experience in customer service or student services. One (1) to three (3) years of experience in an office setting. Must be competent in the use of computer programs such as Microsoft Office (specifically Word, Excel, Outlook), keyboarding, data entry Preferred: Bachelor’s degree Previous experience in higher education.
• Associate degree or equivalent education and work experience.
• One (1) to three (3) years of experience in customer service or student services.
• One (1) to three (3) years of experience in an office setting.
• Must be competent in the use of computer programs such as Microsoft Office (specifically Word, Excel, Outlook), keyboarding, data entry
• Bachelor’s degree
• Previous experience in higher education.

Other Qualifications

• SPECIAL INSTRUCTIONS TO APPLICANTS: For full consideration applicants must submit with their application all of the following: A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position. Current resume that includes educational and professional work experience. A list of 3 professional references listing contact information including email address. VETERAN'S PREFERENCE STATEMENT: Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application. Required Documentation: Applicants claiming veteran's presence must submit one of the following: Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs. Resources: Request military service records: https://www.archives.gov/veterans/military-service-records Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx STATEMENT OF EQUAL OPPORTUNITY: UCC prohibits unlawful discrimination based on race, color, religion, national origin, sex, marital status, disability, veteran status, age, sexual orientation, or any other status protected by federal, state, or local law in any area, activity, or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy and interfering with rights or privileges granted under anti-discrimination laws. Employment with Umpqua Community College is contingent upon background check approval.
• SPECIAL INSTRUCTIONS TO APPLICANTS: For full consideration applicants must submit with their application all of the following:
• A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position.
• Current resume that includes educational and professional work experience.
• A list of 3 professional references listing contact information including email address.
• VETERAN'S PREFERENCE STATEMENT: Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.
• Required Documentation:
• Applicants claiming veteran's presence must submit one of the following:
• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.
• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

Benefits

• Umpqua Community College provides a comprehensive benefit package to all Full-Time, regular employees. This includes: Medical Insurance (includes college contribution towards monthly premiums) Dental Insurance (includes college contribution towards monthly premiums) Vision Insurance (includes college contribution towards monthly premiums) $30,000 Basic Life & AD&D Insurance (employer paid) Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS) Optional Benefits including: Oregon Savings Growth Plan 457(b) Various 403(b) and Tax-Sheltered Annuity Plans Section 125 plan (Flexible Spending) Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans
• Medical Insurance (includes college contribution towards monthly premiums) Dental Insurance (includes college contribution towards monthly premiums) Vision Insurance (includes college contribution towards monthly premiums) $30,000 Basic Life & AD&D Insurance (employer paid) Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Dental Insurance (includes college contribution towards monthly premiums) Vision Insurance (includes college contribution towards monthly premiums) $30,000 Basic Life & AD&D Insurance (employer paid) Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Vision Insurance (includes college contribution towards monthly premiums) $30,000 Basic Life & AD&D Insurance (employer paid) Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• $30,000 Basic Life & AD&D Insurance (employer paid) Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Long Term Disability Insurance Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Paid Time Off : includes vacation, personal, and sick leave Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Paid Holidays Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Tuition waiver for employee, spouse and eligible dependents Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Employee Assistance Program Oregon Public Service Retirement Plan (PERS)
• Oregon Public Service Retirement Plan (PERS)
• Oregon Savings Growth Plan 457(b) Various 403(b) and Tax-Sheltered Annuity Plans Section 125 plan (Flexible Spending) Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans
• Various 403(b) and Tax-Sheltered Annuity Plans Section 125 plan (Flexible Spending) Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans
• Section 125 plan (Flexible Spending) Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans
• Personal Short-Term Accident & Disability, additional Life Insurance and Cancer Insurance plans

Supplemental Questions