Student Housing Assistant

About the Role

Responsibilities

• Provide professional customer service to guests, residents, and prospective students.
• Manage guest check-in/check-out processes.
• Handle front desk tasks, including booking reservations (phone, email, in-person) and preparing check-in packages.
• Process payments accurately (cash, debit, credit).
• Work collaboratively as part of a team.
• Observe and enforce residence community standards as outlined in the Residence Community Standards Guide.
• Assist with special projects (marketing, website updates, publications, event planning, social media etc.).
• Perform other duties as assigned.

Qualifications

• We are looking for friendly, outgoing, and reliable individuals who are detail-oriented, professional, and organized. Successful candidates should have: Experience in customer service and problem-solving Strong communication skills The ability to act as a role model and leader within the residence community Flexibility and a team-player mindset Knowledge of Residence Services Enrollment in a post-secondary program (preferred)

Salary

• $15.45 - $19.44 per hour
• Closing Date: October 6, 2026
• A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).
• Salary Grade
• We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.
• About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.