Student Financial Services Advisor

Responsible for student and parent counseling regarding costs, billing, payments, scholarships, and financial aid. Exercises discretion and independent judgement with respect to matters of significance, such as extenuating circumstances, resolving conflicting information, and handling complaints, and related issues. The SFS Advisor reports to the Assistant Director of Operations and pays $51,000 to $56,000 annually based on experience. This position is in-person at Wheaton College (IL).

Duties and Responsibilities

Acquires and maintains working knowledge of federal, state and college regulations as related to costs, billing, payments, scholarships, and financial aid, including attending workshops or training seminars as required. Apply regulatory requirements to the business operations of Student Financial Services.

Provides a welcoming and professional presence when meeting with students and parents. Responds to phone calls and emails in an accurate, timely, and expert manner.

Using organizational skills and ability to analyze complicated problems, take initiative and manage multiple tasks while working both independently and as part of a team in a dynamic environment.

Responsible for an assigned section of students to counsel, evaluating application information, and responding to questions. Coordinates the financial aid award for proper packaging and disbursement of funds.

Exercise discretion and independent judgement with respect to assessing the eligibility of students for appeals.

Responsible for alternative loan batch processing, associated accounting entries, and payment reconciliation with the general ledger. Manage ELM Select as our historical lender list.

This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned.

Professional Qualifications

Strong organizational skills with a high level of attention to detail

Excellent interpersonal, communication and writing skills

Good computer aptitude

Bachelor’s degree required

Prior financial aid experience preferred

Affirmation of the Wheaton College Statement of Faith as a faithful expression of one’s own theological convictions

Affirmation of the biblical standards for Christian character and God-honoring behavior described throughout the Wheaton College Community Covenant, and promise to adhere to them in personal practice

Support of the Wheaton College Christ-Centered Diversity Commitment, the Gender Equity Vision Statement, and the College’s Convictions on Human Sexuality. These commitments can be found on the Wheaton College website.

Faith Qualifications

Physical Requirements

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 10 pounds.

FLSA Status – Exempt

Updated September 2026