Student - Event Operations Assistant

Work Schedule

• Work schedules are based on University Events operational needs and the student's academic schedule and availability.
• Event operations occur during daytime, evening, and weekend hours. Student Assistants may therefore be scheduled for:
• Weekday daytime shifts
• Evening shifts
• Weekend shifts
• Early-morning event setups
• Late-evening event breakdowns
• Major University events and ceremonies
• Periods of increased event activity during the academic year
• Work hours may vary from week to week based upon event schedules. Student employment will remain subject to University policies governing maximum work hours, academic eligibility, Federal Work-Study requirements when applicable, and other student employment regulations.
• Academic responsibilities remain the student's primary obligation, and scheduling should be coordinated accordingly.
• Required Qualifications
• Knowledge, Skills, and Abilities
• Must be currently enrolled as a University of Tulsa student and meet University student-employment eligibility requirements.
• Federal Work-Study employees must maintain eligibility for the Federal Work-Study program as determined by the University.
• Ability to provide dependable and punctual attendance.
• Ability to follow verbal and written instructions.
• Strong interpersonal and customer-service skills.
• Ability to communicate effectively and professionally.
• Ability to work effectively both independently and as part of a team.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to exercise sound judgment and recognize when assistance from
• professional staff is necessary.
• Ability and willingness to work occasional evenings, weekends, and other nontraditional hours based upon event schedules.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Basic familiarity with computers, email, and common productivity applications.
• Willingness to learn University event procedures, facilities, technology, and safety requirements.
• Equivalent Education and Experience
• Bachelor’s degree in Higher Education Administration, Student Affairs, Business Administration, Facilities Management, Hospitality Management, Public Administration, Property Management, or a related field required.
• Equivalent combinations of education, training, certifications, and progressively responsible experience in housing operations, residence life, property management, facilities coordination, student services, hospitality, or campus operations may be considered.
• Minimum of three (3) to five (5) years of professional experience in housing operations, residence life, apartment management, facilities operations, student services, or related operational administration preferred.
• Degree requirement may be waived with one (1) to three (3) years of progressively responsible experience in housing operations, property management, facilities coordination, student services, or comparable operational management.
• Preferred Qualifications
• Previous experience in customer service, hospitality, events, recreation, theater, performing arts, conferences, student activities, facilities, or a related environment.
• Experience working with audiovisual or event-production equipment.
• Experience with event setup, venue operations, or hospitality services.
• Familiarity with University facilities, programs, and campus resources.
• Current CPR/AED/First Aid certification.
• Demonstrated leadership experience through employment, student organizations, athletics, military service, volunteer service, or other activities.
• Special Job Dimensions
• This position requires regular interaction with students, faculty, staff, University leadership, alumni, donors, vendors, performers, invited guests, and members of the general public. Student employees may occasionally support high-profile, confidential, or sensitive University events and are expected to exercise appropriate professionalism and discretion.
• The position involves significant physical activity associated with event and facility operations. Duties may include prolonged standing and walking; bending, reaching, pushing, pulling, carrying, and repetitive movement; and moving tables, chairs, event equipment, and supplies.
• Student employees must be able to safely lift and move items weighing up to 50 pounds, individually or with appropriate assistance and equipment.
• Work may occur indoors and outdoors and may occasionally involve exposure to heat, cold, rain, or other environmental conditions associated with outdoor event operations.
• Event schedules frequently extend beyond normal University business hours. Evening and weekend work is an expected component of the position.
• Training & Development
• Student Assistants will receive training appropriate to their assigned responsibilities, which may include:
• University Events policies and procedures
• Customer service and hospitality expectations
• Event setup and room configurations
• Facility opening and closing procedures
• Event and audiovisual equipment
• Workplace and event safety
• Emergency and evacuation procedures
• Crowd management
• Accessibility and guest assistance
• University technology and event-management systems
• Equipment handling and storage
• Professional communication and workplace expectations
• Additional responsibilities may be assigned as students demonstrate competency, reliability, leadership, and technical proficiency.
• Experienced Student Assistants may be provided opportunities to serve in leading capacities during selected events, assist with training new employees, or assume additional operational responsibilities under the supervision of University Events professional staff.
• Federal Work-Study & Institutional Employment
• This position may be filled through either Federal Work-Study (FWS) or University-funded institutional student employment.
• Students employed through Federal Work-Study must meet and maintain all applicable federal and University eligibility requirements. Federal Work-Study eligibility does not guarantee employment or a specific number of work hours.
• Students who do not qualify for Federal Work-Study may be considered for institutional student employment based upon departmental needs, available funding, qualifications, and scheduling availability.
• Regardless of funding source, all University Events Student Assistants are held to the same standards of professionalism, performance, conduct, safety, and customer service.
• Disclaimer
• This job description is intended to describe the general nature and level of work performed by student employees assigned to University Events. It is not intended to contain a comprehensive listing of every responsibility, activity, or task required of the position.
• Responsibilities and work assignments may change based upon University operations, event schedules, facility needs, staffing requirements, and the direction of University Events and Campus Services leadership.
• Student employees are expected to perform other duties reasonably related to the position as assigned and to comply with all applicable University of Tulsa policies and procedures.