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Student Engagement Advisor (12 week contract)

Navitas
Queensland, AUS
Contract
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities:

  • Respond to student enquiries across various service channels.
  • Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
  • Complete administrative tasks and data entry accurately.
  • Assist with re-enrolments and provide course sequence advice.
  • Liaise with academic and specialist staff to ensure students are properly supported.
  • Apply policies and procedures to provide accurate, timely advice.
  • In addition to a student-first approach, you'll be able to demonstrate:
  • ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
  • At ACAP our employee perks and benefits include:
  • Unlimited global career opportunities across the Navitas portfolio
  • Salary packaging and novated leasing
  • 2 paid volunteer days per year for your passionate causes
  • Up to 50% scholarships are available to staff enrolled in ACAP courses
  • Health & well-being packages including free counselling and well-being specialist support for employees and family members
  • Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
  • Access to LinkedIn Learning and professional development opportunities
  • Diversity Equity and Inclusion: ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.
  • Join us in making the world a better place!
  • To Apply:
  • Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
  • Please note applicants are assessed upon receipt so you are encouraged to apply now.
  • About Navitas Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.
  • At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).
  • Diversity Equity and Inclusion:
  • ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Qualifications

  • Experience delivering excellent customer service in a customer-facing environment (retail, hospitality, call centre, education or similar).
  • Strong communication and interpersonal skills, with the ability to build rapport and provide support over the phone, email, and online channels.
  • Excellent attention to detail and a high level of accuracy when completing administrative tasks.
  • Sound computer skills, including Microsoft Office applications, and the ability to learn new systems quickly.
  • The ability to work collaboratively as part of a team while remaining adaptable and organised in a fast-paced environment.
  • A positive attitude, willingness to learn, and commitment to providing an outstanding student experience.
  • Availability to work onsite at our Brisbane West End campus between 8:00am and 4:00pm, Monday to Friday.

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