Student Care Coordinator

Coordinate student care pathways and appointment scheduling to ensure timely and integrated access to services.

Serve as the primary point of contact for internal and external referrals, supporting triage and care coordination for students with complex needs.

Optimize scheduling systems and workflows to support operational efficiency, service delivery, and student engagement.

Support and train staff in electronic records systems and scheduling tools to ensure consistent, high-quality care coordination.

This position requires a level of education, training, and experience equivalent to a bachelor’s degree in a relevant field (such as social work, psychology, nursing, health administration, or a related discipline), plus a minimum of 3-5 years of relevant experience in case management, student services, or clinical care coordination. An equivalent combination of education, training, and experience may be considered.

Demonstrated experience coordinating care or referrals in a healthcare, post-secondary, or community setting

Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and with external partners

Experience in supporting the triage of casefiles and managing sensitive or complex patient support situations

Strong knowledge of electronic records and scheduling systems (e.g., Accuro, Titanium), including configuration and training

Strong organizational and administrative skills, with a high level of attention to detail and confidentiality

Experience in training, mentoring, or supporting staff in systems or service processes

Knowledge of privacy legislation and healthcare confidentiality protocols (e.g., FIPPA, HIPAA)

Cultural awareness and ability to work effectively with diverse populations

Understanding of health and wellness factors that impact student success and access to care

Ability to take initiative, solve problems, and adapt to changing service needs and priorities

Cultural awareness of Indigenous peoples in British Columbia, including knowledge of barriers Indigenous students may face in post-secondary settings.

Understanding of how Indigenous wellness practices and experiences with western healthcare systems impact access to care and support.

Familiarity with student support services and systems in a post-secondary context, is an asset.

Please note that positions will close at 4 p.m. on the closing date.

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups. Read our full equity statement here: www.uvic.ca/equitystatement. Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence. What UVic Offers: To learn more click here Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups. Read our full equity statement here: www.uvic.ca/equitystatement. Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence. What UVic Offers: To learn more click here Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups. Read our full equity statement here: www.uvic.ca/equitystatement. Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence. What UVic Offers: To learn more click here