Student Assistant - Information Technology (IT) Service Center - Hybrid

The California Department of Corrections and Rehabilitation (CDCR) is looking to hire a student assistant to work under the close supervision of the Information Technology Supervisor II (IT Sup II), Information Technology Service Center. In a learning capacity, the Student Assistant will assist with the daily administrative and supportive duties of the unit to include, but not limited to, processing customer service requests, service management activities, monitoring IT applications and networks, and supporting IT staff with the implementation of projects related to the IT Service Center.

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California throughout the course of employment.

Prerequisites

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students. Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Business Administration (all concentrations), Communications, Computer Science, Information Technology (all concentrations), Engineering (all concentrations), and English/ Journalism.

Work Schedule

Monday through Friday, between the hours of 11:30 am to 8:00 pm. Flexible. Offices are closed for State holidays.

Hybrid Position (in person day(s) may be required). Final work schedule will be determined by supervisor.

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Compensation

$16.90 - $24.00 per hour.

Minimum Qualifications

Basic knowledge of information technology (IT) skills and concepts.

Ability to communicate effectively with team members and customers by phone and in person.

Ability to learn and follow IT support processes and procedures.

Familiarity with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.

Ability to learn and use unfamiliar applications with appropriate training.

Preferred Qualifications

Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

In a learning capacity, the Student Assistant will assist with the daily administrative and supportive duties of the unit.

Answers customer calls and reports disruptions in any of the computing services delivered by the Enterprise Information Services (EIS), documents the disruption in an automated problem/request response system, and employs troubleshooting techniques to resolve the least complex problems, following clearly established processes.

Answers customer calls requesting new services, documents the request in an automated problem/request response system, fulfills the request, or forwards the request to units who fulfill the service request, following clearly established processes.

Supports application system users; troubleshoot user’s computers by use of remote tools whenever possible to resolve issues.

Assists in coordinating Change Control Board (CCB) meetings for issues that involve the CDCR computing and network environment and possibly impact the operations of the California Correctional Health Care Services (CCHCS).

Assists in resolving technical and analytical problems involving technology recovery (as a result of natural disasters, technology/equipment failure, and negative human actions).

In a training capacity, assist IT staff with obtaining vendor quotes and creating purchase requisitions.

Assists team in the daily resolution of Service Operations issues such as service outages, in order to identify singular incidents that become reoccurring enterprise-wide problems, and their root causes.

Assists with data analysis for continual process improvement to meet EIS and business needs.

Assists with the least complex network monitoring tasks.

Assists with posting, updating, and removing information regarding outages or degraded service from network monitoring tools.

Attends required team and departmental training and meetings.

Provides assistance and support to the CSFO Regional Staff and Supervisors.

Receives and processes Information Technology Service Center (ITSC) and Customer Service and Field Operations (CSFO) reports.

Participates in various teams to support the enterprise-wide ITSC.

Assists staff with projects and administrative workload; including Generating reports. Maintaining files. Sending files to institutions and external state agencies. Scheduling/calendaring meetings and appointments. Drafting and editing documents and/or correspondence. Making photocopies and confidential document shredding. Keep the ITSC area clean and orderly. Assist with staff moves and re-locations.

Generating reports.

Maintaining files.

Sending files to institutions and external state agencies.

Scheduling/calendaring meetings and appointments.

Drafting and editing documents and/or correspondence.

Making photocopies and confidential document shredding.

Keep the ITSC area clean and orderly.

Assist with staff moves and re-locations.

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, shredders and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in a hybrid work environment.

Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.

Application Instructions

Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application.

In addition to your resume, please upload the following documents: Most recent transcripts.

We will begin reviewing applications prior to July 22, 2026 deadline and may move forward with interviews and selection at any time during the posting period.

Apply By: November 30, 2026

Enterprise Information Services is responsible for enabling the California Department of Corrections and Rehabilitation (the Department) to share data through the innovative use of technology, the development of enterprise solutions, and the consistent application of best practices, governance and high standards for quality customer service, all of which is accomplished via managed partnerships and relationships within the Department’s business operations. The Division provides Information Technology (IT) support in the form of increased operational services and in the management and implementation of major IT projects serving the Department’s staff and offenders at all institutions and facilities, including fire camps, parole offices, and other administrative offices throughout the state.

Major programs/sections include :

Information Security and Change Management (Information Security Planning and Oversight, Security Operations, Electronic Discovery of Email, Internal Affairs Operational Support)

Office of the Chief Information Officer (IT Purchasing Unit, Financial and Contract Management, IT Acquisitions and Procurement, IT Portfolio and Risk Management, IT Policy and Strategic Planning, Human Resources Liaison Unit, Administrative Support, Facilities, IT Training)

Enterprise Data Solutions (Data Integration Interfaces, Business Intelligence and Operational Development and Reporting, Data Architecture, Governance and Management)

Enterprise Systems Development (Business Management, Offender Management, Parole Operations, Rehabilitation, Custody Operations – Adult and Juvenile, Offender Services)

Infrastructure Services (Servers, Storage and Virtualization, Network Engineering, Desktop Imaging and Applications Updates, Unified Communications, Contraband Interdiction and Safety Solutions)

IT Customer Service and Field Operations (IT Service Center, Device & Software Support Services, Change Control)

Enterprise Information Services is the catalyst that drives transformation across the Department. Enterprise Information Services leverages technology, innovation, and process improvement to support the security, safety, rehabilitation, and efficiencies needed for a “safer California through correctional excellence”.​​​​​​​