{bc}
Apply
oracle

Student Accounts and Financial Aid Customer Service (WS-ST2)

St. Olaf College
Northfield, USA
Part-time
Mid
Onsite
Discovered 6 days ago
excel

Full Job Posting

Duties and Responsibilities

  • Welcome visitors and manage front desk operations, including appointment check-ins and scheduling through Google Calendar and Book An Appointment tools
  • Respond to student, faculty, and staff inquiries in person, by phone, and via email regarding student accounts and financial aid
  • Route individuals to appropriate campus offices when needed
  • Review weekly communications and task lists to remain informed of departmental priorities
  • Scan, link, proof, purge, and check in documents within institutional systems while maintaining accuracy and confidentiality
  • Process payments, issue receipts, manage cash advances, and handle credit payouts
  • Prepare and route scholarship checks for posting
  • Interpret and explain student account statements, including charges, credits, and balances
  • Provide general guidance on financial aid policies, procedures, timelines, and application steps
  • Assist students in understanding components of their financial aid packages and required documentation
  • Organize and maintain financial aid records in compliance with FERPA regulations
  • Support the Student Accounts and Financial Aid teams with administrative and operational tasks as assigned

Qualifications

  • (Education/Experience/Skills)
  • Strong interpersonal and written communication skills
  • High level of accuracy and attention to detail
  • Ability to multitask and prioritize in a busy office setting
  • Working knowledge of Microsoft Excel and basic office software
  • Ability to handle financial transactions responsibly and accurately
  • Comfort interpreting financial information and explaining it clearly to others
  • Ability to maintain strict confidentiality and adhere to FERPA regulations
  • Willingness to learn institutional systems and departmental procedures
  • Professional demeanor and reliability
  • This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at St. Olaf College

AY Student Technology Consulting Assistant IT - Helpdesk (WS-ST1)

Northfield, USA

Discovered 2 days agoPart-time

AY CBWS Community Writing Tutor (WS-NST3)

Northfield, USA

Discovered 2 days agoPart-time

Student Choral Ensemble Librarian (WS-ST2) (2 positions available St. Olaf Choir and General Choral Librarian)

Northfield, USA

Discovered 2 days agoPart-time

College Ministry Chapel Student Organist (WS-ST3)

Northfield, USA

Discovered 3 days agoPart-time

AY Student Technology Consulting Assistant IT - Helpdesk (WS-ST1)

Northfield, USA

Discovered 3 days agoPart-time

Student Choral Ensemble Librarian (WS-ST2) (2 positions available St. Olaf Choir and General Choral Librarian)

Northfield, USA

Discovered 3 days agoPart-time

AY CBWS Community Writing Tutor (WS-NST3)

Northfield, USA

Discovered 3 days agoPart-time

College Ministry Chapel Student Organist (WS-ST3)

Northfield, USA

Discovered 3 days agoPart-time