Student Accounts Advisor 1 - PEC

Principal Duties & Responsibilities

• Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters
• Serves as primary customer service contact via phone and/or written inquiries from such sources as students, funding agencies or parents; provides appropriate information to each in accordance with University and Federal guidelines; contacts other departments on students' behalf and directs students to those departments, when necessary; resolves related problems and coordinates problem-solving with Financial Aid Department.
• Assist students in computing budgets for installment plans while implementing appropriate collections processes.
• Promotes students' use of direct debit option
• Stay up-to-date on outstanding balances and follow up as necessary with collection communications for all outstanding accounts
• Prepares regular and special statements and other communications to students
• Collaborate with Student Finance to process all student transactions in a timely manner according to federal, state, and company policies
• Performs miscellaneous job-related duties, as assigned
• Previous experience with accounts receivable preferred - especially within a higher Education
• Demonstrated experience managing student accounts
• Mathematical skills
• Ability to work Saturdays and extended hours, if necessary

Required Experience

Knowledge, Skills and Abilities, Competencies

• Strong communication, interpersonal, problem solving and excellent analytical skills
• Excellent organizational skills with particular ability to multitask and prioritize work
• Willingness to learn applicable Department of Education Title IV Regulations.
• Ability to use independent judgment and to manage and impart information to a range of
• A commitment to a student-centered environment
• Ability to work independently and as a part of a collaborative team
• Demonstrate initiative and a positive, helpful attitude
• High ethical standards

What we offer*

• Salary Range between $16.62 and $22.12 per hour
• Paid time off
• Paid sick leave
• Paid holidays
• Comprehensive medical, pharmaceutical, dental, and vision benefits
• Health savings and flexible spending accounts
• 401(k) savings plan with company match
• Employee Stock Purchase Plan (ESPP)
• Company paid life insurance and disability insurance - subject to eligibility
• Company paid tuition assistance -- subject to eligibility and approval
• Employee Assistance Program (EAP)
• Prenatal and adoption assistance
• Additional ancillary programs are available upon benefit enrollment eligibility
• *Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents.

Equal Opportunity Employer

Pay Range Legal Disclosure

• In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Requirements

• Strong communication, interpersonal, problem solving and excellent analytical skills
• Excellent organizational skills with particular ability to multitask and prioritize work
• Willingness to learn applicable Department of Education Title IV Regulations.
• Ability to use independent judgment and to manage and impart information to a range of
• A commitment to a student-centered environment
• Ability to work independently and as a part of a collaborative team
• Demonstrate initiative and a positive, helpful attitude
• High ethical standards