Strategic Program Manager, PMO

Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services

Champion an AI-first approach to program management by reimagining processes and methodology around AI-enabled tools, automation, and workflow redesign, rather than layering AI onto existing manual approaches

Drive the organization's shift from a single-product implementation focus to a platform-level approach by redesigning program frameworks, milestones, and stakeholder engagement models around the full customer platform

Own project forecasting and capacity planning across the PMO portfolio, including resource modeling, demand planning, and pipeline visibility that enable proactive staffing and delivery decisions

Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency

Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams

Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices

Convert insights from project retrospectives and customer feedback into concrete action plans, tracking follow-through and measuring the resulting impact on delivery quality and customer experience

Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives

Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies

Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division

Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators — including forecasting, capacity, and platform-adoption metrics — that support decision-making and organizational oversight

Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience

Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions

Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness

Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives

Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives

Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches

Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity

Minimum Years of Experience

6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments.

Education Level

Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field.

Required

Advanced experience leading complex PMO governance initiatives and operational transformation programs

Demonstrated AI-first mindset, with experience reimagining processes and methodology around AI-enabled tools and automation rather than applying AI as an add-on

Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices

Hands-on expertise with critical PMO and operational tools, including Jira, Confluence, Smartsheet, Salesforce, and ServiceNow

Specific experience with project forecasting and capacity planning, including resource modeling and pipeline/demand planning across a portfolio of programs

Experience driving a shift from single-product to platform-level program design, planning, and stakeholder management

Experience translating project retrospectives and customer feedback into prioritized, trackable action plans

Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact

Experience influencing stakeholders across multiple business functions and levels of the organization

Strong executive communication, facilitation, and stakeholder management skills

Experience developing operational reporting frameworks, performance metrics, and governance visibility tools

Ability to lead process modernization, workflow optimization, and automation initiatives independently

Preferred

Experience supporting fintech, SaaS, or digital banking operational organizations

Experience implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiatives

Experience leading or supporting a transition from single-product to platform-based delivery models

Knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies

Relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma

Experience facilitating enterprise-scale change management or transformation initiatives

Experience mentoring project managers, PMO professionals

The salary range for this position is: $114,000 - $143,000

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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