Strategic Customer Success Manager
Skills
About This Role
Overview
- As a Customer Success Manager you will:
- Exemplify strong customer facing skills and stakeholder management
- Take ownership for the customer s product adoption of Cloudera products and Success Plan
- Have experience operating on-site with large enterprise customers
- Liaise and facilitate with key internal and external stakeholders
- Have clear and concise communication skills
- Take an Ownership mentality over your customers and work
- Be comfortable with program, project management
- Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
- Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
- Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
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