Strategic Customer Success Manager
About This Role
As a Strategic Customer Success Manager, you will own a portfolio of high-value enterprise accounts, with clear responsibility for retention, growth, and customer outcomes.
You will act as a trusted advisor to senior stakeholders, leading account strategy, identifying expansion opportunities, and ensuring customers realise measurable value from the platform. This is a commercially focused role, requiring strong ownership of Net Revenue Retention (NRR), expansion, and long-term account growth.
Success in this role will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes.
You will also play a key role in shaping team standards, supporting onboarding, and contributing to the development of a high-performing Customer Success function.
This role requires ~25% travel and is suited to someone comfortable operating in a fast-paced, high-growth environment.
You re excited about this opportunity because you will
- Own a portfolio of strategic enterprise accounts, with accountability for retention, expansion, and Net Revenue Retention (NRR)
- Lead account strategy, identifying growth opportunities across product adoption, feature penetration, and commercial expansion
- Act as a trusted advisor to senior stakeholders, aligning platform capabilities to customer business goals and KPIs
- Drive value realisation, using data and insights to demonstrate ROI and influence customer decision-making
- Lead executive-level engagements, including QBRs, on-sites, and strategic reviews
- Identify and progress expansion opportunities, partnering closely with Sales where required
- Monitor account performance, using data to proactively identify risks and opportunities
- Champion the customer internally, ensuring feedback and insights inform product and business decisions
- Collaborate cross-functionally with Sales, Product, and Operations to deliver against customer and business goals
- Contribute to team development, supporting onboarding, mentoring, and evolving best practices
Similar Jobs
Strategic Customer Manager
DHL Global Forwarding ·
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross\-border express shipping since 1969\. Would you like to be
2 weeks ago
Generate Resume ↗Strategic Customer Success Manager
DoorDash · Dubai
**About The Team** Our Strategic Customer Success team sits within DoorDash's/SevenRooms In\-Store business unit, focused on driving long\-term value, retention, and expansion across our largest enterprise customers in E
1 months ago
Generate Resume ↗Strategic Customer Success Manager
DoorDash · Dubai
**About The Team** Our Strategic Customer Success team sits within DoorDash's In\-Store business unit, focused on driving long\-term value, retention, and expansion across our largest enterprise customers in EMEA. We ope
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required