Strategic Customer Director

Role Overview

Key Responsibilities

• Define a small sector's sales strategy in line with business strategy, financial objectives, Group guidelines and policies.
• Cascade and monitor delivery of sales objectives across the small sector.
• Lead, oversee and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential.
• Drive market acquisition and retention strategies in order to maximize sales growth and optimize profits for the sector.
• Drive customer retention, business growth and profitability for the sector.
• Approve pricing, product mix, and brand portfolio policies for the small sector.
• Support sector's customer strategies, contract negotiations and supply chain management strategy.
• Define improvement areas based on pipeline reporting in collaboration with sales effectiveness.
• Validate the value of key technologies and industry development and identify change needs within the sector's sales function.
• Master sales performance and refine sector's sales strategies as required.
• Support key sector's customers and drive collaboration and cross selling activities.
• Set up systems for monitoring competitive activity and dissemination of information and best practices to relevant parties.

Additional Responsibilities

• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization.
• Formulate and roll out mechanisms to ensure a small sector's sales performance management reporting.
• Direct and approve a small sector's sales strategy and development projects.
• Introduce and embed world class sales practices at small sector level.
• Analyze complex issues extensively and conceptualize improvements/changes in sales methods and techniques.
• Deliver innovation that directly influence the way the sector is operating and making money.
• Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating.
• Negotiate and authorize critical agreements/contracts, changing terms and conditions significantly where required.
• Lead, direct, coach and develop performance of a small sector's sales team.
• Negotiate critical agreements/contracts with other departments and 3rd parties.
• Develop strong, trusting relationships with senior business leaders across DHL and partner organizations.
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group.

Leadership Responsibilities

• Champion cooperation and partnership to provide integrated solutions to problems.
• Lead multiple teams of executives, directors/senior managers, and managers.
• Ensure appropriate talent selection, organization and leadership for major areas of the organization.

Qualifications & Key Requirements

• Education Level: Master's degree.
• Experience Level: more than 10 years.

We Offer

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

About DHL Global Forwarding