Strategic Account Manager
Role Overview
The role develops an understanding of customers’ business objectives, challenges, and strategic priorities.
It positions the organization as a long-term partner and supports customer satisfaction, engagement, and commercial growth.
Key Skills for This Role
Full Job Posting
About the company
Unifonic describes itself as an AI-native customer experience platform serving enterprises across MENA.
The company says it has more than 25 years of conversational AI research and development and serves over 5,000 enterprises.
Role overview
The role develops an understanding of customers’ business objectives, challenges, and strategic priorities.
It positions the organization as a long-term partner and supports customer satisfaction, engagement, and commercial growth.
Responsibilities
- Own and manage a portfolio of strategic enterprise accounts.
- Achieve and exceed annual recurring revenue, expansion, upsell, and retention targets.
- Develop and execute account plans for key customers.
- Identify and drive cross-sell and upsell opportunities across the product portfolio.
- Lead contract renewals and commercial negotiations.
- Build trusted relationships with C-level, business, and technical stakeholders.
- Serve as the primary point of contact for strategic customers.
- Conduct executive business reviews and governance meetings.
- Align customer objectives with company capabilities and roadmap.
Requirements
- Source metadata lists an experience level of 5–10 years.
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