Strata Internal Claims Adjuster

What You Will Do

• Manage a portfolio of strata claims from lodgement through to settlement
• Support and guide customers throughout the claims process
• Assess policy coverage and review supporting documentation
• Investigate and analyse claims to support sound decisions
• Set reserves and prepare clear, accurate reports
• Determine liability and progress claims towards resolution
• Provide timely updates and deliver customer-focused outcomes
• What You Will Bring
• You will be self-motivated, solutions-focused and confident communicating with customers and stakeholders. You may already work in insurance or strata claims management or bring strong customer service experience from a retail or call centre environment. You will bring:
• Insurance or strata claims management experience
• Excellent customer service and communication skills
• Strong organisation, attention to detail and the ability to prioritise
• A customer-first approach, with empathy and professionalism
• The ability to make sound decisions and work effectively within a team
• Australian or New Zealand working rights
• A willingness to complete a police check and develop your insurance expertise
• About Crawford
• Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.
• Ready to Build Your Insurance Career?
• If you are ready to use your insurance, claims or customer service experience in a role offering flexibility, development and meaningful customer impact, we would love to hear from you.
• Submit your resume and tell us why this opportunity is right for you.