Store Manager

The Store Manager is a hands-on leader responsible for supporting the day-to-day operation of the entire store. This role works across departments to maintain strong customer service, store standards, food safety, cleanliness, and efficient operations while helping ensure the right team members are in the right areas based on business needs.

Our Store Managers lead from the floor and are expected to be flexible and ready to jump in wherever support is needed. This includes cross-training in multiple areas of the business and assisting with responsibilities such as registers, kitchen and food-service operations, merchandising, customer service, and other store functions.

The Store Manager partners closely with department leaders, shifts labor and resources based on business needs, resolves customer concerns, and helps maintain a safe, clean, efficient, and welcoming store environment. This position also directly oversees the Building Services team.

Provide visible, hands-on leadership throughout the store and support departments based on daily business needs.

Cross-train in key areas of the store and be willing to step into different roles when additional support is needed, including registers, kitchens, customer-facing departments, and other operational areas.

Monitor service levels throughout the store and help shift labor and resources when needed.

Assist customers with questions, concerns, and complaints, working to resolve issues promptly and professionally.

Ensure proper signage, full displays, product rotation, and overall store presentation.

Support adherence to internal and external sanitation and food safety standards through inspections, follow-up, and partnership with the Chief Food Safety Officer.

Supervise the Building Services team, including daily assignments, scheduling, performance management, and development.

Maintain professional relationships with in-house, local, and state health and sanitation inspectors.

Provide storewide support during physical inventories.

Facilitate daily 4 o’clock huddles.

Partner with department leaders and team members to maintain a safe, efficient, and customer-focused operation.

Lead by example and be willing to jump in wherever the store needs an extra set of hands.

Excellent verbal communication skills.

Strong decision-making, problem-solving, and analytical skills.

Effective interpersonal and leadership skills.

Ability to lead while also working side-by-side with team members.

A positive attitude and the ability to motivate others to succeed.

A team-first mindset and willingness to roll up your sleeves and help wherever needed.

Flexibility and adaptability in a fast-paced retail environment.

Excellent follow-up skills and attention to detail.

Ability and willingness to learn multiple areas of store operations.

Greet customers with a friendly smile and positive attitude, ensuring each customer feels welcome and appreciated. Be present throughout the store and ready to assist when a customer needs help.

Work collaboratively with team members and department leaders to keep the store running smoothly. Be willing to cross-train, learn different areas of the business, and step in wherever additional support is needed.

Look for ways to improve store operations, service, efficiency, and standards. Lead by example and take ownership of helping the entire store succeed.

Be a positive ambassador for Stew Leonard’s and represent our S.T.E.W. values in every interaction with customers and team members. You are the biggest WOW!

Family Oriented: We respect the balance between work and family while providing opportunities for career development and growth. More than 80% of our managers have been promoted from within.

For more information about working at Stew Leonard’s, visit:

http://www.stewleonards.com/work-at-stews/

Stew Leonard's is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.